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Liveupdate Could Not Retrieve The Catalog File Of Available Symantec

Create a SymAccount now!' There is no article that matches your request Support / Didn't find the article you were looking for? Create a SymAccount now!' Error: "LU1814: LiveUpdate could not retrieve the catalog file" when LiveUpdate is launched TECH114409 March 15th, 2011 http://www.symantec.com/docs/TECH114409 Support / Error: "LU1814: LiveUpdate could not retrieve the Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 Products Products Home Threat Protection Advanced Threat check over here

Information for: Enterprise Small Business Consumer (Norton) Partners Our Offerings: Products Products A-Z Services Solutions Connect with us: Support Connect Communities Security Center Find a Partner Events Webcasts Contact Us About No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect You can follow any responses to this entry through the RSS 2.0 feed. The S32LUHL1.dll file may be present The S32LUHL1.dll file, also known as the LAN HAL, allows legacy versions of LiveUpdate to use UNC connections with LiveUpdate Administrator. https://support.symantec.com/en_US/article.TECH101808.html

Supported Products A-Z Get support for your product, with downloads, knowledge base articles, documentation, and more. Notify me of new posts via email. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation After you start LiveUpdate, you see the message "LU1814: LiveUpdate could No Yes Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention

Confirm that Windows is set to show all files. The LiveUpdate Administrator server is offline. Windows Me/98: Go to the Windows\All Users\Application Data\Symantec\LiveUpdate folder. Delete the contents of the Downloads folder, and then run LiveUpdate again.

In the Primary location under replication partner check if logs and LiveUpdate content is selected to replicate or not. Thank you for your feedback! Close Login Didn't find the article you were looking for? my company Please verify that you are able to connect to the Internet and run LiveUpdate again.

Then, delete the S32LUHL1.dll file. Try these resources. Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Exit Windows Explorer.

It is possible that updates have been made to the original version after this document was translated and published. Make sure that a successful Telnet session can be established between both servers. Attachment Products Subscribe to Article Search Survey Did this article answer your question or resolve your issue? Alternately, bypass the proxy for local settings: under Internet Options, under Connections, choose LAN settings.

For LUAU 1.x: Go to : Start > All Programs > Run LiveUpdate Administration Utility >Select language > in Symantec Product  list, Add Backup Exec > click on button Retrieve . http://jessriegel.com/liveupdate-could/liveupdate-could-not-retrieve-the-update-list.html Veritas does not guarantee the accuracy regarding the completeness of the translation. Delete all of the Settings.LiveUpdate files. For directions, read How to configure LiveUpdate for your Internet connection.

To delete the contents of the Downloads folder Start Windows Explorer. Solution Configure the internal LiveUpdate Administration Utility 1.x (LUAU 1.x) server or LiveUpdate Administrator 2.x (LUA 2.x) server to also download and make available Backup Exec materials. Create a SymAccount now!' Error: "LU1814: LiveUpdate could not retrieve the update list" (Enterprise) TECH101808 January 15th, 2009 http://www.symantec.com/docs/TECH101808 Support / Error: "LU1814: LiveUpdate could not retrieve the update list" (Enterprise) this content Cause This error will occur when the LiveUpdate client is configured to connect to a server other than the Symantec LiveUpdate server, and no updates can be retrieved from that location.

To rectify, download the latest LiveUpdate LiveUpdate 3.3 is for Symantec Enterprise products LiveUpdate 3.5 is for Home & Home Office products Like this:Like Loading... Close Login Didn't find the article you were looking for? Fill in your details below or click an icon to log in: Email (required) (Address never made public) Name (required) Website You are commenting using your WordPress.com account. (LogOut/Change) You are

The following are typical invalid entries: 127.0.0.1 www.symantec.com 127.0.0.1 securityresponse.symantec.com 127.0.0.1 symantec.com 127.0.0.1 liveupdate.symantecliveupdate.com All such entries should be removed.

Do one of the following, depending on your version of Windows: Windows 2003/XP/2000: Go to the Documents and Settings\All Users\Application Data\Symantec\LiveUpdate folder. This problem happens when the client cannot connect to the specified host. Log.liveupdate contains entries similar to: /3/2009, 9:12:51 GMT -> Progress Update: PRE_CONNECT: Proxy:"http=97.243.111.138:8080"Agent: "CZGBP6P89FxB8ubT0y5TLpug8SgED4mSgAAAAA" AccessType: 0x3 6/3/2009, 9:12:51 GMT -> Progress Update: CONNECTED: Proxy:"http=97.243.111.138:8080"Agent: "CZGBP6P89FxB8ubT0y5TLpug8SgED4mSgAAAAA" AccessType: 0x3 This functionality is now included in the LiveUpdate client; hence this file is no longer needed.

To delete the Settings.LiveUpdate files Start Windows Explorer. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. If the proxy or firewall is not set to allow the System account to connect to the Internet, the LiveUpdate session can fail. have a peek at these guys Confirm that Windows is set to show all files and file extensions.

Submit a False Positive Report a suspected erroneous detection (false positive). The Primary Server was not able to ping or establish telnet session with Replication site and so was not able to distribute the LiveUpdate content. Delete all copies of the Settings.LiveUpdate file, and then run LiveUpdate again. Leave a Reply Cancel reply Enter your comment here...

Thank You! Provide feedback on this article Request Assistance Print Article Subscribe to this Article Manage your Subscriptions Search Again Situation When you launch LiveUpdate on theEnterprise Security Manager (ESM) computer, you receive Don't have a SymAccount? At the bottom, click Remove All Files From Cache.

Symptoms When you run "luall" from the Start > Run in Windows, you receive the same error. Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Encryption VIP