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I have tried deleting and reinstalling LiveUpdate. LiveUpdate is not allowed to connect to the LiveUpdate server This problem can happen when the account that LiveUpdate uses is not authorized to connect to the LiveUpdate server. Exit Windows Explorer. No Yes Did this article save you the trouble of contacting technical support? https://support.symantec.com/en_US/article.TECH101808.html
dhamadou Level 3 01-10-2012 10:11 PM Options Mark as New Bookmark Subscribe Subscribe to RSS Feed Highlight Print Email to a Friend Report Inappropriate Content I have Backup Exec 2010 R3 Solved How to fix "LU1814: LiveUpdate could not retrieve the update list" error? Email Address (Optional) Your feedback has been submitted successfully! Reasons such as off-topic, duplicates, flames, illegal, vulgar, or students posting their homework.
Close LiveUpdate.2. Close this window and log in. Error Message In log.liveupdate, sessions fail with LU1814 Cause If the Symantec AntiVirus (SAV) or Symantec Endpoint Protection (SEP) client on the same computer is configured to retrieve its updates from Join our site today to ask your question.
Are you looking for the solution to your computer problem? Click Here to join Tek-Tips and talk with other members! Thread Status: Not open for further replies. https://www.symantec.com/connect/forums/live-update-does-not-update-lu1814-lu-could-not-retrieve-catalog-file Windows NT: Go to the Winnt\Profiles\All Users\Application Data\Symantec\LiveUpdate folder.
Completed all the scans per the instructions provided. This functionality is now included in the LiveUpdate client; hence this file is no longer needed. The following are typical invalid entries: 127.0.0.1 www.symantec.com 127.0.0.1 securityresponse.symantec.com 127.0.0.1 symantec.com 127.0.0.1 liveupdate.symantecliveupdate.com All such entries should be removed. Interactive Mode will yield more information than Express Mode.
Thread Status: Not open for further replies. Get More Info A LiveUpdate session that is scheduled through the Symantec System Center or scheduled through the User Interface of Symantec AntiVirus uses the System account. post another hijack this log, the ewido and active scan logs khazars, Sep 28, 2005 #2 djcomet Thread Starter Joined: Sep 28, 2005 Messages: 14 Thanks khazars. Last time I called them they expected me to allow a charge of $250.00 without helping me at all.
Submit a False Positive Report a suspected erroneous detection (false positive).
I tried again and didnt work, If i use a proxy its working. Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation After you start LiveUpdate, you see the message "LU1814: LiveUpdate could The Settings.LiveUpdate file is corrupted This problem can happen when the Settings.LiveUpdate file becomes corrupted. this content In the Windows Control Panel, open Symantec LiveUpdate.
Cause This error will occur when the LiveUpdate client is configured to connect to a server other than the Symantec LiveUpdate server, and no updates can be retrieved from that location. For directions, read the document How to configure the LiveUpdate Administration Utility. To fix the problem, install LiveUpdate again.
Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Show Ignored Content As Seen On Welcome to Tech Support Guy! After you have set up LiveUpdate to connect to the Symantec LiveUpdate server, remove all cached LiveUpdate files. No Yes MenuExperts Exchange Browse BackBrowse Topics Open Questions Open Projects Solutions Members Articles Videos Courses Contribute Products BackProducts Gigs Live Courses Vendor Services Groups Careers Store Headlines Website Testing Ask
Translated Content This is machine translated content Login to Subscribe Please login to set up your subscription. Join our community for more solutions or to ask questions. EE_AutoDeleter Go to Solution 3 Participants sylkin EE_AutoDeleter Techcess 3 Comments Message Author Comment by:sylkin ID: 183358312007-01-17 I asked this Question only to answer it so that others can get http://jessriegel.com/liveupdate-could/liveupdate-could-not-retrieve-the-update-list.html Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Center Security Blue Coat Products Information Protection Data Loss Prevention Encryption VIP
Preformed scans with Adaware & CCleaner Used every instruction I could find on the Symantec website instructions for LU1814 all with no success. Try uninstalling and reinstalling Norton! You will need them to refer to in safe mode. * Restart your computer into safe mode now. They also hire useless "techs".
Technical InformationBy default, LiveUpdate is set to Express Mode for SEP clients. The most common reasons for this problem are: Hosts file entries prevent LiveUpdate from connecting The S32LUHL1.dll file may be present The Settings.LiveUpdate file is corrupted Damaged files in the \Downloads