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Liveupdate Could Not Update

Press Delete Answer Yes if prompted to confirm the deletion. Error Message In log.liveupdate, sessions fail with LU1814 Cause If the Symantec AntiVirus (SAV) or Symantec Endpoint Protection (SEP) client on the same computer is configured to retrieve its updates from The settings for LiveUpdate to connect to the Internet are incorrect By default, LiveUpdate uses the Internet options in the Windows Control Panel. The LiveUpdate would be successful but still would not download the virus definition updates and show a note that, "No updates found for Symantec Endpoint Protection Win64" &"No updates found for check over here

Workarounds: Provide name resolution for liveupdate.symantec.com. In many cases the removal is a safe procedure because no longer needed. References: How to update definitions for Symantec Endpoint Protection Manager (SEPM) using a .jdb file Legacy ID 2008091613592648 Terms of use for this information are found in Legal Notices. For directions, read How to configure LiveUpdate for your Internet connection. https://support.symantec.com/en_US/article.TECH101808.html

Subscribe to RSS Feed Mark Topic as New Mark Topic as Read Float this Topic to the Top Bookmark Subscribe Printer Friendly Page LU1814 : LiveUpdate could not retrieve the update Technical InformationBy default, LiveUpdate is set to Express Mode for SEP clients. This has been fixed in Symantec Endpoint Protection version 12.1 RU5. On the ISP tab, click "Internet Option in Control Panel" 5.

He Said, She Said: IT & employees at odds over cloud apps Products Products Home Threat Protection Advanced Threat Protection Endpoint Protection Endpoint Protection Cloud IT Management Suite Email Security.cloud Data Legacy ID 352130 Terms of use for this information are found in Legal Notices. handleData: inDataLength == 0 Canceling Cleaning up ... Solution Configure the internal LiveUpdate Administration Utility 1.x (LUAU 1.x) server or LiveUpdate Administrator 2.x (LUA 2.x) server to also download and make available Backup Exec materials.

Provide feedback on this article Request Assistance Print Article Products Subscribe to this Article Manage your Subscriptions Search Again Situation After you start LiveUpdate, you see the message "LU1814: LiveUpdate could LiveUpdate reverts to the install defaults if you use custom settings Exit Windows Explorer. No Yes Symantec Connect Security > Articles Entire Site Search Tips Home Community:Security Articles Overview Forums Articles Blogs Downloads Events Groups Ideas Videos RSS Login or Register to participate English English https://www.symantec.com/connect/forums/liveupdate-error-could-not-understand-how-install-update If you delete the Symantec\LiveUpdate folder or the Product.Catalog.LiveUpdate file, you may have to reinstall all Symantec products for LiveUpdate to work properly.

The client is not configured correctly to connect to the internal LiveUpdate server. Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. I did a workaround by editing the hosts file. (C:\Windows\system32\drivers\etc\) and adding the following lines. 93.158.110.162 liveupdate.symantecliveupdate.com 93.158.110.162 liveupdate.symantec.com 213.248.114.173 update.symantec.com Then open Backupexec again and try live Question: How do I know the Symantec Endpoint Protection Manager has processed the JDB file?

If it returns the following error: Response denied by watchguard proxy Disable the watchguard proxy to resolve the connection issue and run LiveUpdate. see it here No Yes When you start LiveUpdate manually from the Symantec AntiVirus user interface, the LiveUpdate session uses the active user account. If you use a Norton product for home or home office, read Error: "LU1814: LiveUpdate could not retrieve the update list".

Close Login Didn't find the article you were looking for? http://jessriegel.com/liveupdate-could/liveupdate-could-not-access.html You may also refer to the English Version of this knowledge base article for up-to-date information. No Yes logo-symantec-dark-source Loading Your Community Experience Symantec Connect You will need to enable Javascript in your browser to access this site. © 2016 logo-symantec-dark-source Loading Your Community Experience Symantec Connect Solution Several important steps are illustrated in the short videos Troubleshooting Out-of-date Definitions on Clients (Part 1) and Troubleshooting Out-of-date Definitions on Clients (Part 2) on SymantecTV How to check

The most common reasons for this problem are: Hosts file entries prevent LiveUpdate from connecting The S32LUHL1.dll file may be present The Settings.LiveUpdate file is corrupted Damaged files in the \Downloads LiveUpdate was not able to decompress an update because it was corrupted during download. This problem happens when the client cannot connect to the specified host. http://jessriegel.com/liveupdate-could/liveupdate-could-not-retrieve-the-update-list.html Create a SymAccount now!' LiveUpdate fails when run manually through client interface of Symantec Endpoint Protection for Mac TECH212506 June 18th, 2015 http://www.symantec.com/docs/TECH212506 Support / LiveUpdate fails when run manually through

Thank you for your feedback! LiveUpdate rerun to retrieve a second time updates." Symptoms LiveUpdate tries to download updates, the following error message appears. - "LU1832: LiveUpdate could not read an update. Copy command of the DIS script fails (major error): 7/16/2014, 3:59:52 GMT -> LiveUpdate couldn't expand replacement path SesmSyKnCalupdateDir-lumetadata. 7/16/2014, 3:59:52 GMT -> Progress Update: PATCH_ERROR: Patch File: "C:\ProgramData\Symantec\LiveUpdate\Downloads\Updt322\1175809807jtun_lum_the_cal70405005.zip.full.zip", Script File:

Click Start > Run Enter the following command including the quotes:"C:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\bin\LuCatalog.exe" -cleanup This command will unregister all Symantec Endpoint Protection Manager content from LiveUpdate.

Terms of use for this information are found in Legal Notices.

Related Articles Article Languages x Translated Content Please note that this document is a translation from English, and may If Windows 98 was updated from Windows 95, the location is C:\Windows\Application Data\Symantec\LiveUpdate. Confirm that Windows is set to show all files. This may solve issues seen when Symantec Endpoint Protection Manager is not downloading a specific type of content (notably, AV and IPS content).

Education Services Maximize your product competency and validate technical knowledge to gain the most benefit from your IT investments. On the Windows taskbar, click Start> Run. Please update LiveUpdate again to capture running." Cause This problem occurs when the computer does not have enough free space on your hard disk. have a peek at these guys I tried again and didnt work, If i use a proxy its working.

It is possible that updates have been made to the original version after this document was translated and published. How to determine the server that LiveUpdate is attempting to connect to: 7/16/2014, 20:50:42 GMT -> Progress Update: DOWNLOAD_FILE_START: URL: "http://liveupdate.symantecliveupdate.com/liveupdate_3.3.100.15_english_livetri.zip", Estimated Size: 0, Destination Folder: "C:\ProgramData\Symantec\LiveUpdate\Downloads" How to tell Windows NT: Go to the Winnt\Profiles\All Users\Application Data\Symantec\LiveUpdate folder.